At Daily Mart 24, we want you to be fully satisfied with your purchase. If for any reason you are not happy with the product, we offer an easy return and refund process. Please review our policy below:
1. Return Eligibility
You may return or exchange any product under the following conditions:
- The return is requested within 5-10 days of receiving the product.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Certain items such as perishable goods, personal care products, and health & hygiene items are not eligible for returns or refunds.
2. Return Process
To initiate a return, please follow these steps:
- Contact us at info@dailymart24.com or call +8801619997779 within 5-10 days of receiving your product.
- Provide your order number and details of the product you wish to return.
- Our team will guide you through the return process and provide a return shipping address.
3. Return Shipping Costs
- Customer responsibility: The customer is responsible for the cost of return shipping unless the return is due to a defective or wrong product delivered by us.
- Non-refundable shipping fees: Original shipping fees are non-refundable except in cases of damaged or incorrect products.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, we apologize for the inconvenience. Please notify us within 24 hours of receiving the product by contacting us at info@dailymart24.com or +8801619997779. We will arrange for a replacement or refund, and we will cover the return shipping costs.
5. Refund Process
Once we receive and inspect the returned item, we will notify you via email or phone. If your return is approved, the refund process will be initiated.
- Refunds will be processed within 5-10 business days after we receive the returned product.
- Refunds will be issued to the original payment method (e.g., bank transfer, mobile banking, credit/debit card).
6. Non-Returnable Items
Certain items are not eligible for return or refund, including but not limited to:
- Perishable items (e.g., food products).
- Health & hygiene products (e.g., personal care items).
- Gift cards.
- Any item not in its original condition, or items that are damaged or missing parts due to reasons beyond our control.
7. Exchange Policy
If you wish to exchange a product, please contact us within 5-10 days of receiving your item. We can exchange the product for a different size, color, or model, subject to availability. The item must be in its original, unused condition with all packaging and tags intact.
8. Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check with your bank or payment provider, as it may take additional time for the refund to reflect in your account.
- If the refund has not been processed after 10 business days, please contact us at info@dailymart24.com.
9. Changes to the Refund and Return Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page, and we will notify you of significant updates via email or on our website.
10. Contact Us
For any questions or concerns regarding returns and refunds, feel free to contact us:
- Email: info@dailymart24.com
- Phone: +8801619997779
- Address: 112 B.C.C. ROAD, (2ND FLOOR), DHAKA