At Daily Mart 24, we strive to ensure that your orders are delivered efficiently and on time. Please review our shipping policy to understand how we process and deliver your orders.
1. Delivery Partners
We collaborate with Pathao to handle our deliveries. Pathao ensures fast and reliable delivery services throughout Bangladesh.
2. Delivery Time
The estimated delivery times are as follows:
- Inside Dhaka: 1-3 business days.
- Outside Dhaka: 3-7 business days.
Please note that delivery times may vary due to factors such as product availability, location, and external factors beyond our control (e.g., traffic, weather conditions, public holidays).
3. Delivery Charges
Delivery charges vary based on your location:
- Inside Dhaka: ৳100 – ৳6000, depending on the delivery location.
- Outside Dhaka: ৳200 – ৳7000, depending on the location.
These charges will be clearly displayed during the checkout process.
4. Order Processing
- Order confirmation: Once you place an order, you will receive a confirmation email or SMS with the order details.
- Order dispatch: Orders are typically dispatched within 24-48 hours after the order is placed, provided the product is in stock.
5. Tracking Your Order
Once your order has been dispatched, we will provide you with a tracking number through email or SMS. You can track your order on the Pathao website or mobile app using this tracking number.
6. Delivery Issues
If you experience any issues with your delivery (e.g., late delivery, damaged products), please contact our customer service team within 24 hours of receiving the product. You can reach us at info@dailymart24.com or call +8801619997779.
7. Unsuccessful Delivery Attempts
In case of unsuccessful delivery attempts due to the recipient being unavailable or incorrect address details, our delivery partner will attempt to contact you to reschedule the delivery. If the delivery fails after multiple attempts, the order may be returned to us, and additional delivery charges may apply.
8. Areas of Service
We deliver across Bangladesh, and our services are available in both urban and rural areas.
9. Changes to the Shipping Policy
We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and we will notify you of significant updates via email or on our website.
10. Contact Information
For any questions or concerns regarding our shipping policy, please contact us:
- Email: info@dailymart24.com
- Phone: +8801619997779
- Address: 112 B.C.C. ROAD, (2ND FLOOR), DHAKA